Returns & Refunds policy

At Santalba Kilts, we take pride in offering both bespoke kilts and handmade craft items, each crafted with care and attention to detail. Your satisfaction is important to us, and we want to ensure you’re happy with your purchase.

Please read the following policy carefully, as it outlines your rights and our terms for returns, refunds, and cancellations.

1. Bespoke Kilts (Made to Order)

All kilts are individually made to your specifications, including measurements, tartan selection, and chosen details. As such:

● Returns are not accepted for correctly made bespoke kilts.

● Please ensure all measurements and order details are accurate before confirming your order.

If your kilt arrives faulty, incorrect, or not as described, we will offer:

● A free alteration or repair

● A replacement (if applicable)

● Or a refund, depending on the issue

2. Handmade Craft Items (Non-Bespoke)

For handmade items such as cushions, sashes, bags, and other accessories:

● Returns are accepted within 14 days of delivery, provided the item is unused, in its original condition, and returned within 28 days.

● Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.

3. Bespoke or Personalised Crafts

Items that are customised or made to order (e.g., personalised sashes, custom fabric selections) are non-refundable, unless there is a fault or error on our part.

Please carefully review all custom details before placing your order.

4. Faulty or Damaged Items

If any item arrives damaged, defective, or not as described, please contact us within 7 days of receiving it, including photos and a description of the issue.

We will happily arrange:

● A repair

● A replacement

● Or a refund

Return postage in these cases will be covered by us.

5. Cancellations

● Bespoke kilts and personalised items can only be cancelled within 24 hours of placing your order.

● Standard (non-custom) handmade items may be cancelled at any time before dispatch.

6. How to Contact Us

Please contact us before returning any item so we can assist you with the process. Email: info@santalbakilts.com

We’re a small business that values every customer and order. If you have any questions, concerns, or special requests, please don’t hesitate to reach out. We’re here to help!